top of page

Privacy Policy

Effective Date: March 1, 2024

Overview and Scope of Notice

Escalate USA, Inc. (collectively “Escalate”, “we”, “us” or “our”) is committed to respecting the privacy of our users. We strive to provide a safe, secure online experience. This Privacy Notice describes how we may collect, use, share, and store your personal data when individuals visit our website,, access our e-learning services, participate in our e-learning community, register to attend our events and webinars (online), participate in surveys, and contact us through various communication methods (the "Services"). This Notice also describes the choices you have with respect to your personal information, in connection with our Services as related to your personal data.

We will only process your personal data in accordance with this Privacy Notice unless otherwise required by applicable law. We take steps to ensure that the personal data that we collect about you is adequate, relevant, not excessive, and processed for limited purposes.

Links to Other Websites. This Notice does not apply to websites we do not own or control. We are not responsible nor liable for how third parties manage their own sites. Please refer to the privacy notices posted on those sites for more information.


Personal Data. Personal data refers to information relating to an identified or identifiable individual including name, phone number, company name, job, email, and postal address. In the provision of e-learning services, we do not knowingly collect sensitive personal data such as precise geolocation data, racial or ethnic origin, political opinions, religious or philosophical beliefs, data concerning health or data concerning a natural person's sexual orientation.


Usage Data. Passively or automatically collected data (referred to as "Usage Data") is collected as you use our websites or access our services. We, our affiliated entities, our service providers, and our marketing partners may use automated means to collect various types of information about you, your computer or other device used to access the sites and Services. This information is based on your usage of our sites and services and may be based on your visitation to other websites.


Data Controller. We act as the data "Controller" for the personal data you provide directly to us. Examples include when you fill out "Contact Us" form, create an account, participate in surveys, participate in our e-learning community, attend events, apply to one of our jobs, or contact us via other methods.


What Types of Information Do We Collect?


When you visit our Site and use our Services we may receive personal information relating to you. “Personal Information” is information that can directly or indirectly identify you or could reasonably be linked with you or your household, such as your first name, last name, business email address, social media handles, telephone number or payment information (if you register for a paid event that we run).


We may also receive other information relating to you or your device used to access our Site or Services which may also be considered Personal Information, such as your IP address, device type, operating system, browser type, and other technical information.


Types of Personal Data Collected

  • Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses. 

  • Work history and other relevant experience including information contained in a resume, cover letter, or job application. 

  • Education information including degrees awarded, transcripts, and other information provided in support of your application. 

  • Details regarding the type of employment sought, desired salary, willingness to relocate, job preferences, and other information related to compensation and benefits. 

  • Information provided by third parties. 

  • Information related to previous employment history 

How We Collect Personal Data

Information You Provide to Us

We collect personal data directly from you such as when you make an inquiry through our "Contact Us" web page and other contact methods, and when you request that we send you emails. Depending on where you reside, you may have the option to provide your consent before we collect your personal data to send you marketing emails. You may unsubscribe to our marketing emails by using an opt-out link containing non-transactional email or by updating your marketing preferences on your account page. We also store the files or other information that you upload or provide to us as part of your subscription.


How We Use Personal Data

We may use the information we collect about you for a variety of purposes, including to:

Operate our services

We use the information we collect about you to provide, operate, maintain, and improve our Services. We also use this information to help you use the Services, including uploading, downloading, collaborating on, and sharing content, delivering e-learning content to learners, as well as delivering emails.

We also use information about you to provide and deliver the Services and features you request, to process and complete transactions, and to send you related information, including purchase confirmations and invoices.

Communicate with you

We also use the information we collect about you to send you technical notices, updates, security alerts, and support and administrative messages. We'll also use that information to communicate with you about Services, features, surveys, newsletters, offers, and events, as well as provide other news or information about us and our select partners.

Of course, we'll also use your information to respond to your comments, questions, and requests, provide customer service and support, and deliver contest entries and rewards.

Protect our services

We also use information about our users to investigate and prevent fraudulent transactions, unauthorized access to our services, and other illegal activities.

How Long We Keep Personal Data

We will not retain your personal data for longer than required. This means that we will keep your personal data for any or a combination of time periods described as follows: (i) for as long as required by law, (ii) until we no longer have a valid reason for keeping it, (iii) until you request us to stop using it, or (iv) for so long as our customer for which you are an authorized user remains a customer. In addition, we retain your personal data to preserve history in the e-learning community and to provide the ongoing ability to participate. When we delete your personal data from our databases, it will remain in our backup system until it cycles out.

Cookies and Similar Technologies

We use cookies and similar technologies to help us see what pages you view on our site and any actions you take. That helps us develop helpful content and serve you customized web content and communication that best meets your needs. Please review the Cookies and Similar Technologies section for more information.


We may automatically collect Usage Data through the use of persistent or session cookies, javascripts, pixels, web beacons, local storage (HTML5), and similar technologies, which we jointly refer to here as "cookies." Cookies are small text files or a piece of code a website uses to recognize repeat users, facilitate the user's ongoing access to the site, and facilitate the use of the site. Cookies also allow a site to track usage behavior and compile site-usage information that will allow for the improvement of content. You may reject cookies by activating the setting on your internet browser. However, if you select this setting you may be unable to access certain parts of our sites. Unless you have adjusted your browser setting so that it will reject cookies, our system will issue cookies when you log on to our site.


You can also use the Global Privacy Control (“GPC”) to opt-out of tracking through cookies or similar technology. To learn more about the GPC, please visit If you delete cookies or reset your device, you may need to set your preference again to ensure we continue to honor your preferred choice.


We engage third party analytics partners to monitor and analyze our web traffic and to keep track of user behavior on our sites

Legal Basis of Processing

We collect and use your personal data based on the following legal grounds:


Consent. In these situations, you have given us consent to process your personal data. For example, when you register for one of our webinars by filling out a webform containing your name and email address.


Legitimate Interest. We process personal data when we have a legitimate interest to do so. Some examples are to maintain and improve our services, inform you of changes to our services, secure our services, and analyze your use of our services and potential sales leads.


Performance of a Contract. This is where we process your personal data to fulfill our contractual obligations to you. For example, we use your personal data to deliver e-learning services you have requested.


Other Legal Bases. There may be times where we are legally obligated to process or share your personal data, such as in response to a subpoena or court order, to protect the vital interests of others, or to defend against legal claims asserted against us.


Contact Us

If you have any questions or complaints about our use of your personal data as related to our Services, please email us at

bottom of page