Employee Support Is Good Business
Support your workers and protect your company finances in one app.
Escalate is 24/7 support built to get frontline employees to work on time, every day.
What the media says about Escalate
Escalate received media coverage from NPR, CNN and Jobs That Work in 2026, highlighting how frontline employees get real help before a shift begins.
Richard Quest asked how a worker gets a ride, childcare or food in time to make the shift.Watch the interview
A McDonald’s operator cut call-outs once her crew could ask for help before the shift.Listen to the feature
Sean Segal and Sienna Daniel explain why hourly workers without a backup plan can lose their jobs, and how Escalate helps.Read the interview
See how it works
A simple conversation makes all the difference.
No forms and no phone calls. Human support, reachable around the clock. Offering practical help in the most critical moments.
The real cost
To the business, it’s a small cost. To the employee and their family, it’s everything.
$14,000
Lost in profit for every hourly worker who quits, every year.
2 in 3
Find out less than two weeks ahead when they work. Half of those get less than a week.
6 in 10
Went without something they needed last year. Food, rent or medical care.
1 in 7
Minimum wage workers is food insecure. Hard to focus at work when you are hungry.
62%
Would stay with an employer who shows them a path to advance.
2 min
From a request to support arriving.
One place for every kind of help
Support your team in the critical 30 to 90 minutes before the shift begins
Most call-outs start with something practical going wrong in the hours before a shift. Escalate handles it while there is still time, so the employee makes their shift.
Transportation
When there is no way to get to work, we get them there.
Food
Help buying groceries when a food budget does not last until the next paycheck.
Childcare
When childcare falls through, from a school closing to a sitter canceling, we help a parent get to their shift.
And plenty more besides, from time with a coach to questions about what an employer already offers.
How it works
Help arrives before work is missed
The majority of employees don’t plan to miss a shift. When they do, it often comes down to very real challenges: Transportation to work fails last minute, childcare falls through or days of going hungry take their toll.
The employee submits a request
An employee opens a chat from their phone at any hour and describes the issue to a member of our team.
We arrange the assistance
We determine what is required. We put it in place before the shift begins. That may be transportation to work, backup childcare or a food gift card.
The employee does their best work
The shift is covered and the employee retains a full day's pay. Over the course of a year this reduces call-outs and turnover.
From the pilot
We knew they didn’t want to just stay home just to stay home. There’s a reason behind it. So, we asked them what’s going on. Transportation. Childcare fell through.
Imani FordMcDonald’s owner-operator, seven restaurants in Prince George’s County, Maryland
Why it pays off
Call-outs are rarely a choice. They happen when unforeseen things happen to people, leaving them stuck. Escalate is the fallback that keeps your team whole.
Treat your frontline as a strategic advantage
Supporting your team is good business.
Every call-out you prevent and every employee who stays is money preserved and a person kept stable.