24/7 employee support
How Escalate helps frontline teams.
One conversation with a real person, day or night.
Whatever gets in the way of a shift, your team reaches the right help within minutes.
Life happens.
Call-outs don’t have to.
Real human support that helps frontline employees solve everyday challenges before they become a call-out or a reason to leave.
24/7
Real human support
2 min
Or less to connect
100s
Of ways to keep a shift on track
One conversation can
change the whole shift.
Escalate meets employees in the moment and gives employers a simple, hands-off way to keep great people at work.
1 · Simple
As easy as sending a text
No forms. No phone trees. No figuring out where to start.
An employee tells Escalate what’s getting in the way. A real person replies, understands the situation and starts solving it right from their phone.
Employees get a next step within minutes, with nothing extra to fill in.
Hi Maya, how can we help today?
My ride fell through and my shift starts at 9 am.
We’ve got you. Let’s find a ride now.
Ride arranged
Pickup in 12 minutes
2 · Support
Employee support to keep shifts on track
Escalate solves the problem in front of them today, then helps with what caused it.
Transportation, childcare, food, housing, healthcare, utilities, coaching and more. Escalate combines immediate assistance with support for the issues underneath.
More challenges resolved means better attendance, stronger retention and less disruption.
Transportation
Benefit navigation
Childcare
Healthcare
Food
Stress support
Utilities
Coaching
100s
of ways to keep a shift on track
Help for what gets in the way
1
Transportation
Last-minute rides can prevent absenteeism.
2
Childcare
On-demand care so a parent can focus at work.
3
Food
1 in 7 minimum wage workers is food insecure. Fast access to food support.
4
Benefit navigation
Clear guidance to understand and use the benefits you already offer.
5
Healthcare
Help getting the care they need means fewer call-outs.
6
And many more.
We offer many more kinds of support. Let us know what your team needs.
3 · Human
Real human employee support, day or night
Because life doesn’t only happen from nine to five.
Every request connects to a trained support specialist who listens without judgment and stays with the employee until there’s a path forward.
Private, compassionate help builds trust and keeps small problems from becoming call-outs.
A real person is here
Reply within 2 minutes
24/7
Someone who listens, day or night.
4 · Everywhere
Accessible wherever your team is
Built for the break room, the bus stop and everywhere in between.
Escalate works for distributed, hourly and frontline teams across locations and schedules. Employees can reach out privately, wherever they are, from the device already in their pocket.
One consistent benefit for every employee, on every site and every shift.
One simple app
No desk required
Private & confidential
Available to every shift
Night shift covered
Get the Escalate Support app
Use it in any
Web browser
5 · Effortless
We take care of everything
Your people get real help, and Escalate runs the program so your managers don’t have to.
We handle launch, employee communication, support requests, resource coordination and reporting. Your leaders see the results without getting pulled into personal situations.
You support the whole person while Escalate handles every moving part.
escalate
Team overview
Your team is supported.
Requests resolved
94%
↑ 8%
Shifts kept on track
128
↑ 16
Avg. response
2m
Always on
Support delivered
Escalate handles the admin
One less thing for your managers
6 · Integrated
Escalate integrates with popular HR and payroll systems
- Connects to your tech stack, so your team can keep using the tools they love
- We make it easy for your team to get the support they need
- There’s little extra work for you
Don’t see your HR or payroll system listed? Contact us and we can talk about integrating with your systems.
Frequently asked questions
What is Escalate?
Escalate helps frontline employees handle the everyday challenges that can get in the way of work. We combine practical assistance with human coaching to help employees navigate problems, stay on track and keep moving forward.
What can Escalate help with?
Transportation, childcare, food and other unexpected challenges. Whether a ride falls through or a family needs help getting through the week, Escalate helps employees find a next step.
How does it work?
Employees request support through the Escalate app. Depending on their situation and the support available through their employer, they can receive practical assistance, connect with resources or work with a coach on a plan.
What if an employee needs more than a quick fix?
Some challenges take time to resolve. Escalate’s coaches help employees work through recurring problems and build a plan for greater stability.
Are employee requests confidential?
Yes. Escalate keeps individual requests confidential, so employees can ask for help without sharing personal challenges with their manager.
How does Escalate help employers?
When everyday problems interrupt work, the impact reaches the whole team. Escalate helps employees address those problems before they become call-outs or a reason to leave, supporting more reliable attendance and stronger retention.
Who is Escalate built for?
Escalate is built for all employers with frontline and hourly teams, including restaurants, retail, manufacturing, healthcare and delivery operations.
How do we get started?
Book a call to see how Escalate can support your employees. We will talk through your team’s needs and the right approach for your business.
Help your people stay and thrive.
See how Escalate can reduce call-outs and turnover across your frontline team.