Services
How Escalate helps frontline teams.
One conversation with a real person, day or night. Whatever gets in the way of a shift, your team reaches the right help in about two minutes.
Everything Escalate covers
A variety of support, from a ride when the car will not start to time with a coach.
Stress Reduction
Hard to do your best work when you are stressed. Tools and support that help.
Food
1 in 7 minimum wage workers is food insecure. Fast access to food support.
Housing
Security at home leads to success at work. Help finding a place and covering a gap.
Utilities
Keeping the lights on keeps people at work. Support when a bill is at risk.
Issue with a Coworker
Sort out conflicts early. Fewer clashes mean happier customers.
Issue with a Manager
Conflicts drive call-outs and turnover. A safe way to raise them.
Feedback
Fast feedback is how people improve. Make it easy to give and get.
Advice
Career advice the moment an employee needs it.
Goal Setting
Smart goals turn into real results people can see.
Childcare
On-demand care so a parent can focus at work.
Transportation
Last-minute rides mean far less absenteeism.
Coaching
More support unlocks more success.
Healthcare
Healthy employees miss fewer shifts. Help getting the care they need.
Mentoring
Access to people who have been there builds connection and loyalty.
Frequently asked questions
What is Escalate?
Escalate helps frontline employees handle the everyday challenges that can get in the way of work. We combine practical assistance with human coaching to help employees navigate problems, stay on track, and keep moving forward.
What can Escalate help with?
Transportation, childcare, food, and other unexpected challenges. Whether a ride falls through or a family needs help getting through the week, Escalate helps employees find a next step.
How does it work?
Employees request support through the Escalate app. Depending on their situation and the support available through their employer, they can receive practical assistance, connect with resources, or work with a coach on a plan.
What if an employee needs more than a quick fix?
Some challenges take time to resolve. Escalate’s coaches help employees work through recurring problems and build a plan for greater stability.
Are employee requests confidential?
Yes. Escalate keeps individual requests confidential, so employees can ask for help without sharing personal challenges with their manager.
How does Escalate help employers?
When everyday problems interrupt work, the impact reaches the whole team. Escalate helps employees address those problems before they become call-outs or a reason to leave, supporting more reliable attendance and stronger retention.
Who is Escalate built for?
Escalate is built for all employers with frontline and hourly teams, including restaurants, retail, manufacturing, healthcare, and delivery operations.
How do we get started?
Book a call to see how Escalate can support your employees. We will talk through your team’s needs and the right approach for your business.
One platform, all kinds of support options