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Terms and Conditions

Effective Date: March 1, 2024

These terms and conditions ( the “Terms and Conditions”) govern the use of (the Site). This site is owned and operated by Escalate, an education company. 

YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SITE, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. The terms “you” and “your” as used herein refer to all individuals and/or entities accessing this Site for any reason.


Escalate USA, Inc (“Escalate”) may revise these terms and conditions at any time by updating these Terms as they are displayed on this Site. We are not required to contact you prior to making any change to these Terms; therefore, we encourage you to visit this page frequently so you are aware of any changes.


Use of Services
  • You must be at least 18 years old or have the consent of a legal guardian to use our services.

  • You agree to use our platform for lawful purposes only and not engage in any activity that violates local, state, national, or international laws.

User Account
  • To access certain features of our platform, you may need to create a user account.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and 

  • All information you provided to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. 


Termination and Account Cancellation.

Escalate reserves the right to revoke your access to and use of the Site at any time, with or without cause. If you breach any of these Terms, Escalate will have the right to suspend or disable your account, at its sole discretion and without prior notice to you. 


User Data 

Collection and Purposes
  • We collect user data to provide personalized learning experiences and improve our services.

  • Data collected may include personal information, such as name, email, and demographic details.

  • We use this data to tailor educational content, track progress, and communicate updates.

Data Processing, Storage, and Sharing
  • User data is processed securely and may be stored on encrypted servers.

  • We only share data with trusted third-party service providers essential for delivering our services.

  • Data is not sold or shared with unauthorized parties without user consent.

Data Retention and Deletion
  • User data is retained for as long as necessary to fulfill the purposes outlined in this policy.

  • Users can request deletion of their data by contacting us through the provided channels.

Users’ Data Rights
  • Users have the right to access, correct, or delete their personal data.

  • They can also request restriction of processing or object to data processing.

  • Requests regarding data rights will be addressed promptly.

In addition to the terms and conditions that may be set forth in Escalate’s Privacy Policy on this Site, you understand and agree that Escalate may disclose to third parties, on an anonymous basis, certain aggregate information based on the information you provide to Escalate and your usage of the Site. Escalate will not disclose to any third party your personally identifiable information without your prior consent, except to the extent necessary or appropriate to comply with applicable laws, subpoena, or other legally compelled disclosure. Please see Escalate’s Privacy Policy for further details regarding the use of your personally identifiable information.


Intellectual Property
  • All content and materials available on our platform, including text, graphics, logos, images, and software, are the property of Escalate or its licensors and are protected by intellectual property laws.

  • You may not modify, reproduce, distribute, or sell any content from our platform without prior written permission.

Children Under the Age of 13

The safety and privacy of children is very important to us. We are committed to comply with the requirements of all federal and state law, including the Children’s Online Privacy Protection Act of 1998 (“COPPA”). For more information about COPPA, please visit the Federal Trade Commission’s website at COPPA Website.


This Site is not intended for children under the age of 13. Escalate will not knowingly register or otherwise collect personally identifiable information from persons who identify themselves as being under the age of 13 during the registration process.


Consumer Protection Law

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, the Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply. 


Prohibited Activities
  • You agree not to engage in any of the following prohibited activities:

  • Violating any applicable laws or regulations.

  • Interfering with the operation of our platform.

  • Attempting to gain unauthorized access to our systems or networks.

  • Engaging in any form of harassment, hate speech, or discriminatory behavior.


 Limitation of Liability
  • Our platform is provided on an "as-is" and "as-available" basis without any warranties, express or implied.

  • Escalate and our directors, officers, employees, subsidiaries, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of or in any way connected with your use of our platform.



You agree to defend, indemnify, and hold Escalate, its officers, directors, employees, licensors, service providers and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Site or your violation of these Terms including, without limitation, any use of the Site Content, the Service or your use of any information obtained from the Site.


Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles.


Changes to Terms
  • We reserve the right to modify or update these Terms and Conditions at any time without prior notice.

  • It is your responsibility to review these terms periodically for any changes.


California Consumer Privacy Act (CCPA)
  • We comply with the California Consumer Privacy Act (CCPA) and respect the rights of California residents regarding their personal information.

  • California residents have the right to request disclosure of data collection and sharing practices, as well as request deletion of their personal information.

  • For more information or to exercise your CCPA rights, please contact us through the provided channels.

By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions or concerns about these terms, please contact us.


Contacting Escalate

If you have any questions about these Terms or any questions, complaints or claims, please contact us at:

  • Company Name: Escalate 

  • Address: 8070 Georgia Ave, Suite 410, Silver Spring, MD 20910

Submitting a Complaint

Users can submit complaints regarding data privacy or security concerns through our contact information provided above.

Changes to the Policy Document
  • Any changes to this privacy policy will be communicated through our website or via email.

  • Users are encouraged to review the policy periodically for updates.

Legal Disclaimer
  • The information provided on our platform is for educational purposes only.

  • We do not guarantee the accuracy, completeness, or suitability of the content for any particular purpose.

  • Users should exercise their own discretion when applying the information provided.


By accessing or using our services, users agree to the terms outlined in this document. If you have any questions or concerns, please contact us.

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