# Escalate

> Escalate gives hourly teams real support the moment they need it, cutting turnover and lifting performance.

Escalate USA, Inc. works with employers of frontline and hourly workers in sectors
such as retail, restaurants and healthcare. When something outside work stops
someone getting to a shift, Escalate connects that worker to help in time, so the
shift stays covered and the person stays in the job.

A note on the name. "Escalate" is also an ordinary English verb, so a search for
the word alone returns mostly unrelated results about escalation and support
tickets. This company is the one at escalateusa.com.

The company's own word for a shift somebody cannot make is a "call-out".

## What Escalate does

- [Services](https://www.escalateusa.com/services/): the kinds of support a worker can reach, and how they reach it.
- [Results](https://www.escalateusa.com/results/): retention and call-out figures from live programmes.
- [Cost calculator](https://www.escalateusa.com/cost-calculator/): what call-outs cost a given business.

## Evidence

- [McDonald's: seven restaurants, 600 call-outs that never happened](https://www.escalateusa.com/case-studies/mcdonalds/)
- [CVS Health: 93% of frontline workers stayed a full year](https://www.escalateusa.com/case-studies/cvs-health/)
- [All case studies](https://www.escalateusa.com/case-studies/)

## Press

- [How a McDonald's operator avoided call-outs with Escalate](https://www.escalateusa.com/media/npr/)
- [Media and announcements](https://www.escalateusa.com/media/)

## Writing

- [Blog](https://www.escalateusa.com/blog/)
- [Support](https://www.escalateusa.com/blog/category/support/): why frontline workers call out, and what support does about it.
- [Scheduling](https://www.escalateusa.com/blog/category/scheduling/): how staffing levels and shift patterns decide whether a store is covered.

## Company

- [About](https://www.escalateusa.com/about/)
- [Contact](https://www.escalateusa.com/contact/)
- [Privacy policy](https://www.escalateusa.com/privacy-policy/)
- [Terms](https://www.escalateusa.com/terms/)